Customers may return or exchange items up to 7 days after delivery. Returns will not be accepted if requested over 7 days passed the delivery date noted on the order tracking.

There are no returns or exchanges for clearance products. If the item you purchased went on sale within 14 days of your purchase date we will refund the price difference at your request.


Please allow up to 14 days from the time you mail the return or exchange for our team to receive it and process the request. Refunds for returns or new product exchanges will be provided once the item has been received and inspected. Failure to provide the item back in its original JENN POPE’S LASHES branded packaging will result in a repackaging fee of $6. Customers returning items for a refund will not be refunded the original shipping cost. For all accessory returns and exchanges, items must be unscratched, unopened, and otherwise undamaged. JENN POPE’S LASHES is not accountable for items that are lost or damaged in the mail.